D-LAB's expert answers

Double check the following points:

This may be due to a technical glitch during check out: please make sure that the reference number appears on both your order form (sent in the order confirmation email) and the delivery slip in your parcel.
Ordered 3 months of treatment and only received one glass bottle? It is a 3-month bottle! Please check if the number of capsules on the label corresponds with the amount you ordered.
If after making all of these verifications, your product is still missing, please contact our customer service.

We take quality control very seriously but sometimes the parcels can be damaged during delivery...

If you notice that a bottle is broken, we invite you to send us a photo of it, as well as a photo of the outside of the box to the following address [email protected].

If the carton is damaged, please issue a "reserve" when receiving it from the Mailman.

ATTENTION: Please discard the capsules, even if they appear intact, the micro-particles of glass could have gotten mixed up with the bottle and can be very harmful to you.

Would you like to cancel your order? No problem! you have 14 days to send it back to us

Send us back your order, indicating its number:

KIND INDUSTRY / D-LAB INDUSTRY
D-LAB NUTRICOSMETICS account
2 allée des poppies
03800 Saint Bonnet de Rochefort

We will confirm receipt of the package by email and will proceed to its refund within the day.

Attention: it is imperative that the products be returned to us in perfect condition, unopened.

In the event of a batch recall procedure, you will be contacted individually and told what to do and the reasons for the current recall. You will be reimbursed for the product(s) concerned.

Payment in instalments is eligible for baskets from €50 to €2,000.
Cards accepted are those issued in France such as Visa and Mastercard.
Prepaid, virtual and systematic authorization cards are not accepted

On the payment page, select "Pay in instalments with Alma". You will then be redirected to a payment page where you will have to enter your bank details as for a standard payment. There you will find a summary of your upcoming payments. You will then receive a summary email with the schedule of your due dates and a reminder email 3 days before each due date.

Alma systematically carries out a 3D Secure verification to confirm that you are the owner of the card used. Your bank then sends you a confirmation SMS or a push notification in your banking application, to confirm that you are the one who initiated the transaction and that it is not fraudulent.

Alma is our payment partner but cannot have access to our order management. If you wish to cancel your order and obtain a refund, please contact us at the following address: [email protected]
Any other questions? Please visit the Alma FAQ (https://support.getalma.eu/hc/fr) or contact them directly at [email protected]

This happens sometimes when the connection between your browser and the site takes a long time. I invite you to reload your page, and if it still doesn't work then place your order and send the number of this one by email to the address [email protected] so that our customer service department can take the necessary steps

Have a coupon code but can't find the correct field?

You must enter the coupon code before choosing the delivery method in the field on the right side of the screen.

Still don't see it? Try changing your browser to Google chrome or Mozilla Firefox.

The coupons issued by D-LAB or by a third party cannot be combined with each other and are valid on the total amount of your order, excluding postage cost.

If the voucher has been issued to you by one of our partners, then you must get into contact with them in order to receive a new one. To do this just send them a copy of your order cancellation form.

The voucher was delivered to you by our counselors? Contact us so we can get this sorted out!

Save time on your order by automatically renewing your treatment(s) at each period: every quarter, half-year or year. This way, you won't forget your Liver Detox in January or your Active Sunshine Complex in summer. 

The plus : we offer you, in each order, a travel size of season :) 

To make changes to your account, go to my account.

If you want to delete your D-LAB account, Let us know directly.

Warning: by deleting your account, you will no longer be able to access the history of your orders. But you can recreate an account with the same address.

Join the D-LAB community of experts and earn points for every order you complete or by carrying out assignments. You can also sponsor your friends and family to receive a €20 voucher.

Then redeem your points for great gifts valid on future orders.

You can find all the information on the page dedicated to the loyalty program.

Please note that points are valid for 1 year from the date of creation. You can consult them at any time from your customer account.

Points are valid for 1 year from the date of creation. You can consult them at any time from your customer account.

Go to the loyalty program page. Simply select the mission you are interested in and follow the steps indicated. 

Once the mission has been validated, the corresponding points will be credited directly to your customer account.

In order for our system to be able to verify these missions, please make sure that your account is in public.

If this is the case, the mission will be validated within 48 working hours.

Go to the loyalty program page and scroll to the bottom.

You'll find a list of available rewards that you can redeem according to your points balance by clicking on the "Redeem" tab.

Once you've redeemed your points for rewards, you can find them in the "Use" tab...

All you have to do is place your order!

Go to the loyalty program page and click on "Refer a friend". Then enter your friend's e-mail address. 

Your friend will then receive an e-mail containing a personalized code offering a €15 discount (usable 1 time for 30 days). All they have to do is enter this code when making their first purchase.

Once the order has been validated, you'll receive an e-mail to collect your reward: a €20 voucher (redeemable 1 time and valid for 3 months).

This is a discount code sent to you by e-mail.

We invite you to check your spam folder to make sure that the e-mail is not there. If you still can't find your e-mail after checking, please contact us by e-mail at [email protected].

The coupon code is inserted in the "Gift card or coupon code" box at the checkout stage. Then all you have to do is click on "Apply" to benefit from your discount.

Please note: you can only use one discount code per order.

D-LAB has developed micro-nutrition programs to perfectly address specific health concerns. This is what gave birth to the programs 1 + 2 + 3. These complementary formulas act together to get at the root cause of your concerns in order to give you lasting results:

1-activate: Activators that treat the cells in order to increase cellular respiration and enhance your body's performance.
2-feeding: The Complex and Pure formulas revitalize the organism thanks to it's highly targeted functional assets.
3-eliminate: A detox that cleanses the filter organs through titrated herbal extracts to boost your digestive system.

You don't know which program is right for you? Fill out your D-iag online and get your result in less than 2 minutes.
Make an appointment with one of our consultants for a 20-minute consultation.
If the "Need a tip" chat bubble is activated, ask one of our advisors to call you back for a quick tip.

Our formulas have been developed in such a way that they can be taken without being a risk to your health. Most of our formulas complement each other and allow you to work on several problems at the same time!

Each moment of capture is indicated in the product sheet (at the bottom of the page).

The vast majority of cures are suitable for pregnant and/or breastfeeding women. 

You can get a more precise answer in the "frequently asked questions" section of the product sheet your interested in :) 

If you have any doubts, don't hesitate to ask our advisers for confirmation.

Warnings are shown in the FAQ section at the bottom of your product sheet. 

If you have any doubts, please do not hesitate to ask our consultants for confirmation in making an appointment for a 20-minute consultation or by using the "Need a tip" button (bottom left of the screen) to be called back.

As part of our 3 month hair treatments we chose to make a bottle containing 3 months of treatment in order to avoid sending out 3 1 month bottles and creating more waste than is necessary :)

The list of ingredients is available on each product page in the "active ingredients" section, and "all of the ingredients" section.

If the opened bottle is stored under the conditions described in the precautions for use section (away from light, heat and moisture), you need only respect the DDM written on the bottle label.

The cases, bottles and documentation in your packages are 100% recyclable. If, like some of our customers, you can't recycle them, reuse them as spice bottles, coin jars, pencil cups, makeup bottles... the possibilities are endless! Feel free to share your DIY ideas on Instagram by tagging us @dlabnutricosmetics 

Epic Foundation is a non-profit startup that fights social injustice and advocates for making giving the norm. It offers innovative solutions to businesses and individuals to support high-impact social organizations around the world! We have chosen to donate 1% of our turnover to them.

As part of our company's social philosophy we believe in animal rights and chose to be part of the fight against animal cruelty making sure none our products have been tested on animals.
We also make sure all of our capsules are made of vegetables, without bovine gelatin or swine.

Our formulas are developed in collaboration with a team of Vichy Célestins medispa doctors. Our assets are harvested in France and put into capsules in the South of France (according to the ISO 22000 standard).

In meeting the expectations of our most demanding customers D-LAB has been able to produce proven bioavailable and high quality supplements that have high concentrated doses of active ingredients. Each of our tailor-made programs and supplements have been made by our holistic and avant-garde nutritional experts.

Beyond the clinical studies that have been conducted on some ingredients and formulas, D-LAB has launched ex-vivo tests to scientifically demonstrate the complementarity of its nutritional supplements with other cosmetics. The latest study shows that nutritional supplements are more effective than creams on many different skin and anti-ageing variables. 

In order to guarantee that each of our formulas respect your organism, D-LAB has chosen to use vegetable envelopes and ingredients from French Greentech a non-irradiated, GMO-free, nano-particles, preservative-free company. 

It's so easy! On the product page you're interested in, select the subscription option instead of the one-off purchase, and choose how often you'd like to receive your parcels (every 3, 6 or 12 months). In order to limit the carbon footprint generated by parcel transport, we only offer subscriptions on our product batches (3 months). 

Our showroom in Les Batignolles has definitively closed its doors, but we have some surprises in store for you :-)

Our customer service is available:

- by phone from Monday to Friday from 8:30 am to 7:30 pm at 01 84 80 44 20

- by email to [email protected] Requests are processed from Monday to Friday and are taken care of within 48 hours.

- from our Instagram and Facebook pages; requests are handled Monday through Friday between 9am and 5pm.

If you want some advice:
New! D-LAB provides you with a Online D-diagnosis to answer simple problems.

Make an appointment with one of our micronutrition consultants for a 20-minute video or phone consultation.

Are you in a hurry, or ready to order? If the "Need advice" chat box (bottom right of the screen) is displayed, ask to be called back immediately by one of our advisors.