General Terms of Sale
These terms and conditions apply to all the sites (referred to above as "the Sites") published by QUAI DES CELESTINS:
https://dlabparis.com
QUAI DES CELESTINS, a simplified joint stock company with a capital of €9,050, whose registered office is at 207 rue du Faubourg Saint-Martin - 75010 Paris, registered with the Paris Trade and Companies Register under number 522 306 265, with intra-community VAT number FR1 352 2306 265 (hereinafter "Quai des Célestins").
I. APPLICATIONS OF GENERAL CONDITIONS OF SALE
The terms and conditions of sale (the "CGV") detailed below apply to all orders for products and services placed via the Site (the "Products") with Quai des Célestins by any person (the "Customer").
The Customer must be aware of the GVCs prior to any order (the "Order"), the CGV being available on the Site.
Quai des Célestins reserves the right to adapt or modify these GVCs at any time. The version of the GVCs applicable to any sale being the one listed online on the Sites at the time of the Order. As a result, ordering requires full prior and unreserved adherence to The Customer's CGV by clicking on the "I read and accept the terms and conditions of sale."
II. SITE INFORMATION AND SITE ACCESSIBILITY
The site, https://dlabparis.com is an e-commerce site owned and operated by Quai des Célestins.
The Site is accessible to all users of the Internet on principle 24/7, unless interrupted, programmed or not, by Quai des Célestins or its suppliers, for the purposes of its maintenance and/or security or case of force majeure (as defined below). Quai des Célestins cannot be held responsible for any damage, whatever its nature, resulting from the unavailability of the Site.
Quai des Célestins does not guarantee that the Site will be free of anomalies, errors or bugs, nor that the Site will function without breakdown or interruption. In this respect, it may freely determine at its own discretion any period of unavailability of the Site or its content. Quai des Célestins cannot be held responsible for problems of data transmission, connection or unavailability of the network.
Quai des Célestins reserves the right to evolve the Site, for technical or commercial reasons. Where these changes do not alter the conditions of the provision of services, in a substantial and negative way, the Customer may be informed of the changes that have taken place, but its acceptance is not sought.
III. REGISTRATION ON THE SITE
In order to place an order, the Customer must first register on the Site by creating an account containing the customer's information (the "Customer Account").
The Customer's registration on the Site is validated after verification of the standard form completed by the Customer. The Customer receives an email confirming registration.
When creating their Account, the Customer must ensure that the data they provide is accurate and complete. Customers are required to always update their personal information. In the event of an error in the wording of the recipient's contact information, Quai des Celestins cannot be held responsible for the impossibility of delivering products.
By registering on the Site, the Client declares and guarantees to Quai des Célestins that he is of age and has the legal capacity to contract.
Quai des Célestins can delete the Client's Account at any time, for any reason, at its sole discretion.
IV. PRODUCTS
The products offered for sale are those described on the Site on the day of the Customer's consultation of the Site, within the limits of available stocks. These indications are updated automatically in real time. However, an error in the update, whatever its origin, does not involve the responsibility of Quai des Célestins. As such, Quai des Célestins cannot be held responsible for the cancellation of a Product Order due to depletion of stocks.
Quai des Célestins takes the utmost care in the presentation and description of its products to best satisfy the customer's information. However, errors may appear on the Site, which the Customer acknowledges and accepts.
Quai des Célestins does not guarantee the accuracy or security of the information transmitted or obtained through the Site.
It is specified that Quai des Celestins only accepts the return of intact and unopened products these two conditions being controlled before the returned products are put back into stock.
V. COMMANDS
The order ingon on the Site is subject to compliance with the procedure put in place by Quai des Celestins on the Site, including successive steps leading to the validation of the Order.
Customers can select as many products as they want that will be added to the basket (the "Panier"). The Basket summarizes the products chosen by the Customer and the prices and fees associated with them. Customers will be free to change the Basket before their Order is validated. The validation of the Order is worth confirming the customer's acceptance of the GVCs, the products purchased, their price and the associated fees.
A confirmation e-mail summarizing the Order (Product(s), price, availability of the Product(s), quantity, etc.) will be sent to the Customer by Quai des Célestins. To this end, the Customer formally accepts the use of electronic mail for confirmation by Quai des Célestins of the contents of his/her Order. Invoices are available on request from Quai des Célestins' customer service department. [email protected] ".
VI. REFUSAL TO PROCESS AN ORDER
Quai des Célestins reserves the right to remove any Product posted on the Site at any time and to replace or modify any content or information on the Site. Despite the best efforts of Quai des Célestins to meet the expectations of its customers, it may be forced to refuse to process an Order after having sent the Customer the confirmation email summarizing the Order.
Quai des Celestins cannot be held responsible to the Customer or a third party for the harmful consequences of removing a Product from the Site, or replacing or modifying any content or information on that Site, or refusing to treat Order after sending the confirmation email summarizing the Order.
Quai des Célestins also reserves the right to refuse or cancel an order from a customer with whom it has a dispute over the payment of a previous order.
VII. PRICE AND PAYMENT MODALITY
The prices of the products are shown on the website in euros, including VAT, but excluding customs fees and other taxes. Customs and other taxes must be paid by the Customer directly to the carrier.
All prices displayed are calculated and include the value-added tax (VAT) applicable in France.
Quai des Célestins reserves the right to change its prices at any time but the Products will be charged on the basis of the rates in effect at the time of registration and payment of the Order, subject to availability.
Products are payable in cash at the time of the actual order.
Payment of purchases is made either via Paypal, or via the secure payment platform Payplug or the secure payment platform ALMA for payment in several instalments without charge.
The Customer expressly acknowledges that the disclosure of his credit card number to Quai des Célestins is worth debit authorization from his Account up to the price of the products ordered. If necessary, a notification of cancellation of Order for default is sent to the Customer by Quai des Celestins on the email address communicated by the Customer when registering on the Site.
The data recorded and kept by Quai des Célestins constitutes proof of the Order and of all sales made. The data recorded by Paypal, Payplug or ALMA constitutes proof of any financial transaction between the Client and Quai des Célestins.
VIII. DELIVERY
Deliveries are provided by the Colissimo service of the Post Office, Monday to Saturday, by Chronopost in 24 hours and by Mondial Relay, depending on the option chosen by the Customer when validating his Order.
Delivery refers to the transfer to the Customer of the physical possession of the Products (the "Delivery").
The delivery fee applicable to the Order is those mentioned on the Site at the time of the Order in the "Delivery" section.
When Quai des Celestins takes care of the delivery of the product, the risk of loss or deterioration of the Product is transferred to the Customer at the time of delivery.
Delivery is made at the delivery address indicated by the Customer, as it must be the residence address of the Customer, a natural person of his choice or a legal person (delivery to his company). Delivery cannot be made in hotels or post boxes.
If the Delivery cannot be made, due to an incorrect delivery address or the customer's absence of withdrawal from his Order, the Customer may choose to have the Order returned or to be refunded.
Quai des Célestins delivers orders within a maximum of twelve (12) working days for a delivery in Metropolitan France and twenty (20) working days for an international delivery, this time being counted from the first working day after the validation of the Order (note that Quai des Celestins does not deliver products to the following countries: Canada). The day after a special operation is put online and from November 23 to December 31, the delivery time can be increased by ten (10) days, given the large and exceptional volume of Orders.
In order for these deadlines to be met, the Customer must ensure that accurate and complete information about the delivery address has been provided (such as: street, building, staircase, access codes, names and/or numbers intercom, etc.).
Quai des Célestins cannot be held responsible for the delay in delivery that is not by its doing well or justified by a case of force majeure (as defined below).
If the delivery period is exceeded, the Customer will be able to request the cancellation of the sale and obtain within a maximum of fourteen (14) days of his request to do so the reimbursement of the sums paid on the occasion of the Order. Notwithstanding the above, Quai des Célestins cannot be held responsible for the damaging consequences of a delay in delivery, only the reimbursement of the Product by Quai des Célestins is possible to the exclusion of any other form of Compensation.
Quai des Célestins may, if necessary, refuse orders from consumers requesting abusive reimbursement of orders.
IX. RETRACT RIGHT - REFUNDING AND RETOURS
9.1. Time and modalities for exercising the right of withdrawal
In accordance with Article L.221-18 of the Consumer Code, the non-professional Customer has a period of fourteen (14) days from the receipt of the Order to exercise his right of retraction with Quai des Céestins, without having to justify his decision.
9.2. Terms of return of the Order under the right of retraction
The right of withdrawal is exercised without penalty.
The Customer returns the Order at his own expense, without excessive delay and, at the latest, within fourteen (14) days of the disclosure of his decision to retract in accordance with Article L. 221-21 of the Consumer Code.
After this period of fourteen (14) days, the sale is firm and final. The product must be returned in its original packaging, in its original state, new, unopened.
9.3. Refund of Returned Proceeds under the Right of Withdrawal
The reimbursement of the Order by Quai des Célestins is made no later than 72 hours from the date the parcel is received by the logistics team.
Quai des Célestins makes the refund using the same payment method that will have been used for the payment of the Order, unless the Customer expressly agrees to use another means of payment and to the extent that the refund does not incur a charge for the consumer.
In the absence of respect by the Customer of these CGV, Quai des Célestins will not be able to refund the products concerned. In all cases, the return fee is borne by Quai des Celestins if the product delivered to the Customer is different from the product ordered or if it is delivered damaged.
No refunds will be made for orders more than 6 months old from the date of purchase. After this period, all sales are considered final, and no refund will be granted.
9.4 Satisfied or refunded program: D-LAB NUTRICOSMETICS undertakes to reimburse the order if the client is dissatisfied.
Satisfied or reimbursed program: D-LAB NUTRICOSMETICS undertakes to reimburse the order if the customer is dissatisfied.
Terms of trade-in:
- The cure must be taken daily and entirely during the whole recommended duration of the cure, respecting the dosage.
- The questionnaire, sent by the customer service, must be fully completed, accompanied by a photo of the empty bottle(s) and a copy of an identity document (identity card or valid passport)
If all these conditions are met, the cure will be refunded within 30 days of receipt.
In the event that the customer has ordered several bottles of the same formula and wishes to be reimbursed, only one bottle or program consumed will be reimbursed. The other bottles must be returned unopened, in their original packaging and accompanied by the questionnaire, the order number as well as the name and first name to the following address
KIND INDUSTRY / D-LAB INDUSTRY
D-LAB NUTRICOSMETICS account
2 allée des Coquelicots
03800 Saint Bonnet de Rochefort,
France
The cost of returning the products is the responsibility of the customer. We advise you to choose a shipment with tracking, because we will not be able to reimburse you for products not received.
X. LOYALTY PROGRAM
10.1 Membership conditions
Membership of the D-LAB NUTRICOSMETICS loyalty program is only available via the www.dlabparis.com website by creating an account on the www.dlabparis.com/account/register page.
The loyalty program is accessible subject to acceptance of these terms and conditions, and membership is free and open to any individual over 18 years of age, acting in a personal capacity.
To join the loyalty program, you must enter your last name, first name and e-mail address. Membership will only be registered if the mandatory information requested is complete and usable. Any change in the personal data provided for the purposes of joining the loyalty program must be notified as soon as possible by e-mail to [email protected].
10.2 Overall program operation
The loyalty program enables each member, once their customer account has been created, to earn points which are added directly to their customer account. As soon as their balance allows it, each member will be able to benefit from advantages, discounts or gifts on the www.dlabparis.com website.
10.3 Accumulation of points
The accumulation of points requires the member's prior identification by logging into their loyalty account, and is carried out with each purchase.
The points scale is 1€ TTC = 1 point. Other actions are possible to accumulate points on your customer account:
Instagram
- Subscribe to our Instagram pages
- Share a post designated en story
- Share a reality designated en story
- Share an IGTV designated en story
- Comment on a designated post
- Identify 2 friends under a post designated
- Publish a story
- Publish a post
- Publish a real
- Publish a story with a link
- Share a promotional code in story
- Leave us a review on Facebook
- UGC
- Send us a before-and-after photo
- Send us a testimonial video
Notice
- Leave us a review on Google
- Leave a review on Trustpilot
- Leave us a review
TikTok
- Subscribe to our tiktok page
- Publish a post
Classics
- Subscribe-vWe to our newsletter
- Create a customer account
- Responding to a customer survey
Once these actions have been executed, they can display various states:
- Available: Our team has added a new action and you haven't performed it yet.
- Pending: The mission is being verified. If the requested action is completed, points are credited within 48 working hours.
- Validated: The requested action has been validated and points are credited within 48 working hours.
- Invalid: The requested action has not been carried out and is therefore invalid. Points are not credited, and you can restart the mission.
All before/after photos you share with us will be used anonymously.
Members can check their points balance at any time by logging into their customer account on the site.
10.4 Rewards and discounts
Once D-LAB NUTRICOSMETICS has checked that the tasks have been carried out correctly, points are awarded to members of the loyalty program.
When loyalty program members have reached the required number of points to earn a reward, they can claim it by clicking on "Redeem".
10.5 Cancellation of points
Points related to a purchase that has been refunded or returned will be cancelled and deducted from the member's loyalty account.
10.6 Sponsorship
Customers who are members of the loyalty program can sponsor their friends and family. The sponsoring customer offers a €15 discount in the form of a voucher to his or her godchild for his or her first order. This voucher can be used once, cannot be combined with any other discount, is non-transferable, non-refundable and valid for 30 days.
Once the transaction is completed, the sponsor receives a €20 discount in the form of a voucher. This voucher can be used 1 time, cannot be combined with any other discount, is non-transferable, non-refundable and valid for 120 days.
XI. WARRANTIES - LIMITATION OF LIABILITY
Quai des Célestins' responsibility for any product purchased on the Site is strictly limited to the purchase price of the site. Wharf of the Celestials will in no way be responsible for the following losses, regardless of their origin:
loss of income or sales
operating loss
loss of profits or contracts
loss of expected savings
data loss
loss of working or management time
image damage
loss of opportunity, in particular to order a Product,
moral damage.
Documents, descriptions and information relating to products on the Site are not covered by any guarantee, explicit or implied, except for the guarantees provided by law.
Quai des Celestins provides no guarantee of any harm that could be caused by the transmission of a computer virus, a worm, a time bomb, a Trojan horse, a cancelbot, a logic bomb or any other form of programming routine designed to otherwise damage, destroy or damage a computer's functionality or interfere with the proper functioning of a computer, including any transmission resulting from downloading any content software used by the Customer to download the content, the Site or server that allows access to it. In this regard, the Client recognizes that it is his responsibility to install appropriate anti-virus and security software on his computer hardware and other devices to protect them from any bugs, viruses or other programming routines. this is harmful.
The Customer acknowledges that it assumes all the risks associated with any content downloaded or otherwise obtained through the use of the Site and agrees that it is solely responsible for any damage caused to its computer system or any loss of data downloading this content.
Quai des Célestins is only required to deliver products in accordance with contractual provisions. Products are considered to be in accordance with contractual provisions if the following conditions are met: (i) they must conform to the description and possess the features on the Site; (ii) they must be adapted for the purposes for which such products are generally designed; (iii) they must meet the quality and resistance criteria that are generally accepted for similar products and which can reasonably be expected.
In addition, Quai des Célestins guarantees consumers compliance defects and hidden defects for products for sale on the Site under the following conditions:
Apparent Vice - Guarantee - Legal Compliance - Hidden Vices
The presence of an apparent defect on a Product must give rise to a complaint by e-mail ([email protected])
The Client will have to comply with the procedure relating to the right of withdrawal by informing Quai des Celestins in advance of the existence of this apparent defect, so that the return can be accepted.
Subject to the validation of a non-compliance or a vice-hidden by Quai des Célestins or the manufacturer as appropriate, the Customer benefits from the following guarantees:
Quai des Célestins, whose registered office is located at 207 rue du Faubourg Saint-Martin - 75010 Paris, France, acts as guarantor in accordance with the provisions of articles L 217-5 et seq. of the French Consumer Code and 1641 et seq. of the French Civil Code.
So the Customer:
has two (2) years from the issue of the Product to act in the product's non-compliance,
is exempt from reporting proof of the property's non-compliance during the six (6) months following the issuance of the product,
may choose between repairing or replacing the Product, subject to the cost conditions set out in Article L217-9 of the Consumer Code;
The legal guarantee of compliance applies independently of the commercial guarantee described below.
In addition, the Customer may also implement the legal guarantee under the hidden defects of the thing sold, within the meaning of articles 1641 and following of the Civil Code. The legal guarantee of hidden defects allows the Customer within two years of the discovery of the defect, the reimbursement of a product that has proved unsuitable for its use.
The Hidden Defect Guarantee allows the Customer to be protected from hidden defects in the purchased product that prevent its use or affect it to such an extent that the Customer would not have purchased it.
The Customer then has the choice between two options: keep the Product and ask for a reduction in the price, or return the Product and request a refund of the price paid, in accordance with Article 1644 of the Civil Code.
In order to implement these guarantees, the Product must be returned, in its original packaging, in its original condition, new, unworn, unwashed, with the references of the initial Order and a copy of the complaint to the head office of Quai des Célestins, after sending an e-mail indicating the reason for the return of the Product.
For all intents and purposes, the following legal provisions are recalled:
art. L217-4 of the Consumer Code: "The seller delivers a property in accordance with the contract and responds to the compliance defects that existed at the time of issuance. It also responds to non-compliance resulting from packaging, assembly instructions or installation when it has been paid for by the contract or has been carried out under its responsibility. »
art. L217-5 of the Consumer Code: "The property is in accordance with the contract: (1) If it is proper lying in the usually expected use of a similar property and, if necessary (a) if it corresponds to the description given by the seller and possesses the qualities that the seller has presented to the seller the buyer in the form of a sample or model ;(b) if he or she presents the qualities that a buyer can legitimately expect in light of the public statements made by the seller, the producer or his representative, particularly in advertising or Labelling (2) Or if it presents the characteristics defined by the parties or is suitable for any special use sought by the buyer, brought to the knowledge of the seller and which the seller has accepted. »
art. L217-7 of the Consumer Code: "Failures of compliance that appear within twenty-four months of the issuance of the property are presumed to exist at the time of issuance, unless there is evidence to the contrary. For used goods, this period is set at six months. The seller may fight this presumption if it is not consistent with the nature of the property or the alleged non-compliance. »
art. L217-8 of the Consumer Code: "The buyer has the right to demand compliance with the contract. However, he cannot challenge compliance on the basis of a defect he knew or could not ignore when he contracted. The same is true when the defect originates in the materials it has supplied itself. »
art. L217-9 of the Consumer Code: "In the event of a non-compliance, the buyer chooses between repairing and replacing the property. However, the seller may not proceed according to the buyer's choice if the choice results in a cost that is clearly disproportionate to the other modality, given the value of the property or the size of the defect. He is then obliged to proceed, unless impossibility, according to the modality not chosen by the buyer. »
art. L217-10 of the Consumer Code: "If repair and replacement of the property are impossible, the buyer can return the property and have the price returned or the property kept and a portion of the price returned. The same faculty is open to it: (1) If the solution requested, proposed or agreed under Article L. 217-9 cannot be implemented within one month of the buyer's claim; (2) Or if this solution cannot be without major inconvenience to it given the nature of the property and the use it seeks. However, the resolution of the sale cannot be pronounced if the non-compliance is minor. »
art. L217-11 of the Consumer Code: "The application of the provisions of Sections L. 217-9 and L. 217-10 takes place at no cost to the purchaser. These same provisions do not impede the allocation of damages. »
art. L217-12 of the Consumer Code: "The action resulting from non-compliance is prescribed by two years from the time the property is issued."
art. L217-13 of the Consumer Code: "The provisions of this section do not deprive the purchaser of the right to take action resulting from defects as a result of Articles 1641 to 1649 of the Civil Code or any other action of a nature contractual or extra-contractual contract ings, which is recognized by law. »
art. 1641 of the Civil Code: "The seller is bound by the warranty because of the hidden defects of the thing sold which make it unsuitable for the purpose for which it is intended, or which diminish this use so much that the buyer would not have acquired it, or would have given only a lesser pr ix, if he had known them. »
Art.1642 of the Civil Code: "The seller is not bound by apparent defects and the buyer has been able to convince himself."
art. 1643 of the Civil Code: "He is bound by hidden defects, even if he would not have known them, unless, in this case, he has stipulated that he will not be obliged to any guarantee."
art. 1644 of the Civil Code: "In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and getting the price back, or keeping the thing and getting a part of the price returned."
art. 1646 of the Civil Code: "If the seller did not know the defects of the matter, he will only be required to return the price, and to reimburse the purchaser for the costs of the sale."
art. 1648 of the Civil Code: "The action resulting from the defects must be brought by the purchaser within two years of the discovery of the defect. (...) »
Major Force
In the event of a force majeure event preventing the execution of these CGV, Quai des Célestins informs the Client within fifteen (15) days of the occurrence of this event, by email or letter recommended with accused of reception. Expressly, are considered as cases of force majeure or fortuitous cases, in addition to those usually accepted by the jurisprudence of French courts and tribunals, total or partial strikes, lockouts, riots, boycotts or other actions of a nature. industrial or commercial disputes, civil unrest, insurrection, war, act of terrorism, weather, epidemic, blocking of means of transport or supply for any reason, earthquake, fire, storm, flood, water damage, government or legal restrictions, legal or regulatory changes to forms of marketing, computer failure, telecommunications blockage, including wireline or wireless telecommunications networks, and any other case beyond the will of the parties preventing the normal performance of the contractual relationship. All obligations of the parties are suspended for the duration of the force majeure event, without compensation. If the force majeure event lasts for more than three (3) months, the transaction concerned may be terminated at the request of Quai des Célestins or the Client without compensation on either side. The customer's default cannot be justified by a case of force majeure.
XII. PARTIAL DISABILITY
If one or more stipulations of these GVCs are held to be invalid or declared as such under a law, regulation or following a final decision of a competent court, the other stipulations will retain all their strength and scope.
XIII. NON-RENUNCIATION
No tolerance, inaction or inertia of Quai des Célestins can be construed as a waiver of its rights under the terms of the GVCs.